Welcome to Botaneg! We're thrilled to have you here. Below, you’ll find the details about how we handle your orders, transactions and overall experience with us.

Buying Products on Our Website

By placing an order with Botaneg, you acknowledge having read and agreed to our Terms & Conditions.

We require full payment for your goods before we can accept your order. Once your payment is received, we will confirm your order via email. This confirmation brings into existence a legally binding contract between us.

Age Restrictions

You must be 18 or older to create a shopping account or make purchases on our website. We reserve the right to withhold delivery if proof of age is not provided or if the recipient appears underage or intoxicated.

Processing Your Order

Our standard delivery time is 2-4 working days. We aim to process orders within 24 hours of receipt. However, delays may occur due to breakages by third-party couriers. A signature is required upon delivery, at which point responsibility for the goods passes to you.

If delivering a gift, the recipient’s signature at the delivery address will be considered proof of delivery and transfer of responsibility.

Please inspect your parcel before signing for it. If damaged, do not sign and return it to the courier. If damage is discovered post-signature, contact us immediately via email at hello@botaneg.com.

We deliver only within the UK and require a UK billing address. Unfortunately, we do not deliver to Jersey, Guernsey, the Orkney Islands, the Isle of Scilly, Ireland, the Highlands, the Isle of Wight and the Isle of Man. For these locations, please contact us directly.

Availability

All items are subject to availability. We will notify and refund you promptly if the goods ordered are unavailable.

Images/Descriptions/Accuracy

We strive to ensure all details, descriptions, and prices are accurate, but errors may occur. Photographs are for guidance only and actual product appearance may vary.

Special Offers/Discounts

From time to time, we may offer free gifts or limited-time offers. These are subject to availability and specific date periods. Only one discount code per order is allowed. Misuse of discount codes may result in order cancellation. We reserve the right to amend or withdraw offers at any time.

Returns & Exchanges

Please refer to our Delivery & Returns Page for more information.

Gift Vouchers

Botaneg gift vouchers are subject to the following terms:

• Valid for 12months from purchase date.
• Redeemable against all products on our site.
• Non-transferable, non-returnable, and non-redeemable for cash.
• Balance exceeding the voucher value must be paid by credit/debit card.
• E-Gift vouchers are emailed post-payment processing.
• We are not liable for incorrect email delivery.
• Lost, stolen, or destroyed vouchers will not be replaced
• Delivery charges apply on purchases made with gift vouchers.

Force Majeure

We are not liable for delays or failures to perform our obligations due to events beyond our control (e.g., fire, flood, strike, act of God, etc.).

Use of Our Website/Intellectual Property

Unauthorized attempts to hack, post offensive content, or distribute viruses are prohibited. Linking to our site requires our written approval. We are not responsible for third-party sites linked on our website.

All content, copyright, trademarks, and intellectual property rights on our website belong to us or third-party licensors. You may not reproduce or distribute any content without our permission.

Data Protection

We process data collected through our website in line with our Privacy Policy. If you choose to receive marketing information from us, it will be in compliance with the Data Protection Act 2018. You can change your preferences at any time.

Miscellaneous

We ensure that all products comply with legal rights and are of satisfactory quality. Our products are for personal use only, not for resale. Each paragraph of these terms operates separately, and unenforceable paragraphs will not affect the remainder. Failure to enforce rights does not constitute a waiver. We may transfer our rights and obligations under any order to another organisation without affecting your rights.

Jurisdiction

These terms, our website, and any contracts are governed by English law. Parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

About Us

We are Botaneg Ltd (company number: 14030051) located at CF38 1QB.